Many gamers were upset to find that their pre-orders of the Wizard's Edition of Ni No Kuni: Wrath of the White Witch were canceled. Some customers couldn't even find out the status of their orders. Namco Bandai has issued a statement regarding the mix-up.
Destructoid reports on the statement they received directly from Namco Bandai regarding the issues that customers had been facing. It turns out that there was a glitch in their distributor's ordering system, which resulted in many orders being canceled. The company later issued a $20 credit at clubNamco for those affected, though we doubt that served as any real consolation.
Another issue that was brought up in the statement was that of ebay seller PlayCanada and how they were selling copies of the Wizard's Edition for ridiculously high prices. Some reports claimed that PlayCanada pre-ordered 200 copies of the special collector's edition to sell on eBay. This news did not help to console affect customers.
Namco Bandai Games America is not, nor has it ever, worked with or in conjunction with the eBay seller known as “PlayCanada” to sell units of Ni no Kuni: Wrath of the White Witch – Wizard’s Edition at a price premium on eBay
According to our records, this individual or group of individuals purchased Ni no Kuni: Wrath of the White Witch – Wizard’s Edition during the NinoStarter promotion period (August 2012); at which time, no limits were placed on how many units an individual could order.
PlayCanada’s claims that they officially worked with Namco Bandai Games America to obtain their stock is entirely false.
Ouch. Namco Bandai completes the statement by saying that they understand the $20 voucher doesn't do much for the affected customers, but they will be sending out the 400-page strategy guide to accompany it. The guide contains a code to unlock a Gold Hurly Familiar in the game, so that might provide just a bit of compensation.